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Direct Home and Retail
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  • Leading 2-man fulfillment, home and retail delivery specialist

    Over 35 years experience in white glove 2 man delivery

    Innovative retail logistics solutions designed for you

  • Core strengths

    Delivering: white goods, brown goods, bathrooms, furniture, outdoor products, gym equipment, upholstery and beds
    Value-added in-home services, including assembly and installations
    Delivery, collection, exchange & recycling services

  • Our scale

    3 hubs
    Over 30 Service Delivery Teams on the road, 6 days a week

Our Network

3 x fully secure warehousing facilities with flexible capability for storage, picking and labelling solutions.

Locations in London, Derby and Dundee

Excellent proximity to national motorway networks.

Stock warehoused can be directly injected into the delivery network offering shorter delivery lead-times, and for certain geographical areas next day delivery is available.

Ability to accept direct delivery into all locations from customers to reduce handling and lead times

Our Services

Direct Home & Retail

Delivery Services

Retail & Home Delivery
Retail and Home Collections

Next Day (postcode restrictions apply)
2 – 7 Day
Consumer nominated day
Customer nominated day
Evening Delivery (6pm – 9pm)

Real time delivery tracking

Room of choice
Unpack & position
Take away packaging

Light Assembly
Furniture / flat-Pack Assembly

Direct Home & Retail

Warehouse Services

Short and long term options

Container de-Stuffing

Inbound quality control
Inventory management

Product repackaging and relabeling
Pick and pack
Order fulfillment
Full Inventory visibility

Returns collection from home or business
Reverse flow inbound quality inspection
Return to stock

Direct Home & Retail

Booking Service

Direct Home & Retail Distribution book the delivery with your customer

National coverage
100% of UK Mainland Population Covered
5 Days a week, Monday – Friday (Saturday on Request)

Real time consumer tracking
SMS and email messages
Call from crew en-route
Electronic signature & picture capture
Fully tracked

Direct Home & Retail Distribution will contact your consumer as requested offering a booking service.
Direct Home & Retail Distribution will call your customer between 8am and 8pm to arrange delivery
A delivery date will be offered usually within 1-7 days of contact being made.

Retail Expertise

Some of our Trusted Partners

Retailers and distributors who wish to out source their transport department, Direct Home & Retail can provide the vehicle fleet, drivers, crews & fully trained installers in your own Corporate livery and running your entire transport  operation and still enhancing your Corporate image.

Retail fulfillment & distribution services.

Specialist exhibition and new product launch photo shoot placement.

Direct Home & Retail Distribution are privileged to supply the Logistics Services for such prestigious clients and events such as Harrods, Homes & Gardens Magazine, John Lewis and The Serpentine Gallery London.

Real Time Tracking

Order Management

Live Updates

Total Control

Information Technology

Direct Home & Retail API

Our Real Time API

  • Control your end to end operation

  • Simple and easy to use – 24/7

  • Track every booking detail – Live

  • Monitor each step of the process

  • Make updates at any stage

  • View delivery status

  • Cloud based access

The finest control detail available!

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Find out more...

Customer Online Booker

Delivery Date Self Booker

This enables our customers to log into their own secure / encrypted area on our website.

They can then pick their own delivery dates from a calendar menu with all of our route options or have our delivery calendar embedded into your shopping cart.

Optitrak – day of delivery

Once the booking reference is entered into the online tracking portal a real time visual icon of the delivery vehicle can be seen on a map.

This also shows how far it is from the consumers address and also gives detail on what delivery they are attending and the delivery number of that order.

Investing in technology – we are committed to developing industry-leading technology solutions to continue to innovate and enhance both the customer and consumer experience.

We utilize our own bespoke operating system that we continue to upgrade with the latest enhancements making our customers life easier and a greater consumer delivery experience

We recognize that IT is constantly evolving and providing an up to date and modern online system is key to enabling our customers to have full visibility of their stock and deliveries at all times.

We operate on a cloud based platform allowing access and full operation from anywhere 24/7 critical to the modern business world.

Our system offers our customers the ability to produce reports and the ability to go into each delivery detailing a full audit trail including any conversations, notes and comments showing complete transparency of our services

WMS (Warehouse Management System) : Our software comprises a full WMS for our customers who utilise our storage and fulfillment service.

Testimonials

Your two delivery guys were excellent. They delivered the appliance and, unusually, offered to unwrap to allow me to inspect before signing and then offered to dispose of the packing. Brilliant!!

The delivery notification team were equally on the ball and every bit of information was accurate.

Well done is all I can say.

John

I write to provide a testimonial for Direct Home and Retail Distribution. whom The John Lewis Partnership have worked with since February 2008 and as a valued supplier were invited to advertise in our Internal Directory back in 2011 .

Direct Home and Retail have undertaken numerous deliveries for ourselves and have been trained in the Installation of white goods including wet connections.

Their crews are very helpful, polite and go out of their way to undertake all deliveries however problematic they may be (deliveries above 2nd floor etc).

Both their Customer Service and Delivery experience is excellent and I would not hesitate in recommending them.

JLP

I am writing to say how pleased I was with your delivery drivers Graham and Andrew who delivered my furniture today, they were very professional, polite and helpful.

I felt I had to write because it makes a nice change to have delivery men that actually to care about what they are delivering.

Please send on my thanks to them once again.

Belinda R

We have been using Direct Home and Retail since March 2011 for home deliveries/installations, shop Deliveries/installations and deliveries.

Their service to date has been excellent and the customer satisfaction surveys we have received have all supported this.

We can deliver orders to them at very short notice for urgent delivery and they prioritise accordingly and in some cases delivery is made the same day.

Proof of delivery is always sent through quickly with weekly stock inventories, this process is carried out separately for Harrods.

Overall I am very pleased with the service and support to date.

Chris HOperations Director –

We have used various Logistics Companies in the past. Direct Home and Retail were highly recommended within the industry and have a unique reputation amongst several high value furniture sellers. Willis & Gambier commenced using Direct Home and Retails’ 2 man white glove services a few years ago and cover a large part of the UK. These services also include emergency deliveries, assembly services and disposal services. Their end to end process is exemplary at every point and is exactly what I, as a customer, would expect from a brand such as Willis & Gambier. Direct Home and Retail go that extra mile to really make the difference.

The customer care team from high to low arc of the highest calibre, they are extremely polite and well spoken which is noteworthy, they will often go way and beyond the call of duty, nothing is too much trouble, they are always on call and we have a very good relationship with them. We conduct follow up calls to our customers once delivery has been made and receive numerous compliments on the actual delivery service received.

To conclude, Direct Home and Retail really are the specialists in the field of 2 man white glove deliveries.

Elliott LlFinance Directorhttp://www.willisgambicr.rn.uk/ – Willis & Gambier

Thank you Sue, each person in your office I have spoken with today have been so helpful, your customer service is brilliant

Charlotte

In our business, customer experience is everything. While we have complete control over how we interact with a customer in store, online or by phone, the lasting impression will always be about the home delivery experience – we cannot afford to get that part wrong. We are completely reliant on the skills and capabilities of a third party to provide a 2 man, white glove home delivery to room of choice, with assembly where required, to compliment the whole brand experience.
We have worked with Direct Home and Retail on a number of occasions, in particular with peak seasonal demand, problem recovery and resolution, store fits and photo-shoots. Their end to end process is exemplary at every point and is exactly what I, as a customer, would expect from a brand such as Feather & Black.

Direct Home and Retail go that extra mile to really make the difference.

Dave BOperations DirectorFeather & Black – Feather & Black

I would just like to say how pleased I am with the level of customer service I have received from your company. All of the members of the company that I have spoken to have been polite and friendly but above all helpful – always pointing me to the best person to resolve my issue and giving me clear advice on how to move things forward with my delivery. It was fantastic to have a name of one person assigned to me, and that be a person who was easy to get hold of – with no ignored voicemail messages as is usual when dealing with most companies!

This was particularly appreciated because, as you know, we had a few issues with the delivery of our suite, as for some reason the chair was sent to one company for delivery and the sofa to you – which was inconvenient and inefficient. I have dealt with two other delivery companies in the process of having my chair and sofa delivered and I have to say, quite plainly, that the contrast between the service I received from your company and the service I received from the alternatives was quite shockingly pronounced! The other companies had surly, unhelpful people working for them and seemed to be completely confused about my delivery with apparently no communication between themselves and made.com at all – leading to cancelled deliveries and confusion all round. In the end my chair was delivered with no notification by Parcelforce, who knew nothing, obviously, about my order.

In contrast I have just had an on time, confirmed time slot delivery from two very helpful and cheerful members of your team – Connell and Mike. They were entirely happy to bring the delivery round the back access of my house and delivery it to exactly the spot in the exact room that I wanted. They were good natured, even commenting on how much my kids were going to enjoy the HUGE box the delivery came in! What a contrast.

Made.com are a fantastic company, they are original in design and in their approach to manufacture and I am pleased that they have a company of your calibre on board for their deliveries, because ultimately if the delivery causes stress then that is what the customer remembers – the last encounter with the company. If I had only been dealing with the other two companies then their attitudes would have remained as my lasting memory of the reputation of made.com

If possible I would like you to pass this email on to made.com – if it comes directly through you to a person that you feel has the authority to act on my opinion then perhaps made.com can see that they need to think very carefully about who they use to uphold their good name.

Once again thank you so much for the service I have received.

Joanne Daly

There is a specialist company in furniture logistics who I requested for my deliveries to go through sometime this year of whom you are aware, Direct Home and Retail.

They have dedicated 2 man white glove crews and are also equally excellent on their retail delivery services, with add-ons such as store retail setups and roll-outs.

I have had previous dealings with them when I was at Bensons as they delivered the Relyon brand for us so I am speaking with insider knowledge and experience and being in this business for many years I know that there are very few decent honest and dependable logistics supplier’s out there that can work with growing volumes and not fall over themselves in peak.

Peter NewbySupply Chain Development ManagerCarpetright plc – Carpetright plc
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